Help shape your hospital and community services. To contact the Chief Executive direct: If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). NHS 24 - Scotland's national telehealth and telecare organisation. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. You can also give your feedback by sharing your experience on the Care Opinion website. Learn more about NHS Highland complaints procedure. Mygov.scot uses cookies which are essential for the Accessibility links. Some complaints can be resolved through mediation. Please note postal mail will only be opened on a weekly basis for the foreseeable future, therefore please complete our online form. We're one of Scotland's 7 special health boards. Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received. Special NHS Boards. Learn more about NHS Fife complaints procedure. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. It also details how to complain and how we use your feedback to identify what we need to do to improve. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our websites. Special NHS Boards. Please don't provide any personal information. If you remain dissatisfied with an NHS board or service provider after its complaints process has concluded, you can ask the SPSO to look at your complaint. The way we access urgent care has changed. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. They are supported by seven special boards, which provide national services. Our Health Heroes awards is a UK-wide campaign dedicated to celebrating, recognising and saying ‘thank-you’ to the thousands of unsung heroes who work in the NHS, social care sector, private healthcare and specialist healthcare services throughout the UK. Description. It reviews complaints about most organisations providing public services in Scotland. Version 3 January 2019 2 Quick guide to our complaints procedure Complaints procedure You can make your complaint in person, by phone, by e-mail or in writing. West of Scotland health board complains about chastity school speaker . Inform, Engage and Consult . Complaints addressed by any member of staff, or alternatively referred to the appropriate point for early resolution. This includes complaints about the NHS in Scotland. NHS Board complaint mechanisms Following allegations that a former Head of Neurosurgery at NHS Tayside harmed patients for years with no systems in place to pick up his mistakes, the Cabinet Secretary for Health and Sport wrote to all chairs and chief executives of health boards in Scotland to: Complaints regarding GPs, Dentists, Chemists or Opticians: If your complaint is about any of the above services you should complain to the practice directly. NHS Boards will not investigate a complaint which has already been investigated by a GP practice. Contact the NHS Lothian Complaints Team to find out how they can help. We use cookies on this website which are essential for it to work. The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Minor Ailment Service (MAS) Formulary. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … They are supported by seven special boards, which provide national services. For more information see the NHS Ayrshire and Arran Complaints Handling Procedure. GP practices, dental surgeries, pharmacies and … If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. NSS feedback, comments, concerns and complaints You can leave feedback, comments or raise concerns about NHS National Services Scotland, the National Contact Tracing Centre or your COVID-19 testing experience by completing the form below. See comments and complaints on the main Public Health Scotland website. Know where to get the right care in the right place this winter. By telling us about your care, you help us to give you the best care possible, provide a better service, and put people at the heart of it. You can speak to Patient Affairs staff about mediation in NHS Lanarkshire. The national Health Board working to reduce health inequalities and improve population health in Scotland. mygov.scot is the place for people in Scotland to access public services that are easy to find and simple to use. If you are a patient, visit Scotland's Service Directory on the NHS Inform website to find out how to access local NHS services. Return to top. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. Note: Your feedback will help us make improvements on this site. Scottish Government guidance for all those appointed under statute to be members of the boards of public bodies in Scotland. Find out how you can get in touch with different areas of NHS National Services Scotland. Concerns about primary care providers can be raised with the local health board, but the board must then decide if it would be more appropriate for the primary care provider to consider the complaint. Mental health services complaints. The COVID-19 pandemic was first confirmed to have spread to Scotland on 1 March 2020 with the positive COVID-19 test of a male Tayside resident who had recently travelled between Scotland and northern Italy. 20 day investigation stage: this will apply to complaints that have not been resolved at the early resolution stage or identified as complex. The Board, one of NHS Scotland’s Special Health Boards, is a high secure forensic mental health facility. Feedback and complaints. Complaints Officer Public Health Scotland Meridian Court Cadogan Street Glasgow G2 6QQ. Feedback and Complaints. Private Dental Services. (). Description. For complaints about services in Wishaw General Hospital. Sometimes this time limit will not apply. They explain the complaints handling procedure and when you'll get a response. To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact: To leave feedback or make a complaint about the Scottish Ambulance Service, contact: To leave feedback or make a complaint about The State Hospital, contact: Don’t include personal information e.g. Learn more about NHS Golden Jubilee National Hospital complaints procedure. This is available in addition to the 2016/17 publication report. The awards are run by Skills for Health, a national charity dedicated to supporting the health and […] cookies. To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody. All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. West of Scotland health board complains about chastity school speaker . Private Dental Services. Health Secretary Alex Neil said: “Our health service does a fantastic job in the overwhelming number of cases. The SPSO is independent from the NHS and Scottish Government. To give feedback or make a complaint you can: speak to a member of staff - this can be the best way to give feedback and resolve issues quickly contact your NHS Board by phone, email or online. We also use non-essential cookies to help us improve our websites, which you can opt out of in … The SPSO is the final stage for complaints about public services in Scotland. Find out more about complaints about other services. Learn more about NHS Grampian complaints procedure. Other NHS services. Learn more about NHS State Hospital complaints procedure. The SPSO is independent from the NHS and Scottish Government. NHSScotland public facing model complaints handling procedure. NHS Boards must confirm implementation of the new procedure to the Scottish Government. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact: To complain about a GP surgery, an NHS dental surgery, an NHS optician’s practice or a community pharmacy, please contact them directly. The Scottish Public Services Ombudsman . There has been a 13% rise in complaints against the NHS in Scotland, according to figures released by the Scottish government. If you’d like us to reply in Gaelic, please use Gaelic when filling out the form. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. The NHS Complaints dashboard provides users with the statistics for hospital and community services, family health services and special boards up to end March 2017. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … Care should be decided and delivered with the input of you and your family. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. Find out more. HIS lead the scrutiny and public assurance of health services in Scotland. We will always try to deal with your complaint quickly. The NHS Constitution sets out your rights as a patient, and explains the … A ‘Public-Facing Document’ has been produced providing information on the new complaints procedure. Contact us The national Health Board working to reduce health inequalities and improve population health in Scotland. feedback on how we can improve this service. For complaints about the NHS Board’s functions, you can... Write to us at: Complaints Department North East Sector Offices, Stobhill Hospital 300 Balgrayhill Road Glasgow G21 3UR. If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact: To leave feedback or make a complaint about an NHS Fife service, contact: To leave feedback or make a complaint about an NHS Forth Valley service, contact: To leave feedback or make a complaint about an NHS Grampian service, contact: To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact: When phoning, please listen carefully and pick the right option for the service you want to complain about. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. Learn more about NHS Borders complaints procedure. Find what you're looking for on mygov.scot. If you’d like to make a complaint, please contact the practice or shop manager in the first instance. There are currently two occupational pension schemes for National Health Service staff in Scotland: the National Health Service Superannuation Scheme (Scotland) and National Health Service Pension Scheme (Scotland) 2015. Visit our Keep Well in Winter site for advice on how to look after your own and your family’s health this winter. Any data collected is anonymised. You are the best person to tell us about your care. The Hospital provides care and treatment for up to 140 male patients with a catchment area covering Scotland and Northern Ireland. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. The vast majority of our patients have a good experience. The Scottish Public Services Ombudsman . The service is free, independent and confidential. complaints, even those resolved efficiently. Complaints Dashboard. If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. Health News. We’re unable to provide clinical advice to members of the public. The list of NHS Boards below offers you a quick link to the Minor Ailment Service Local Formulary for your area :-Please note that this page is currently being updated, please go to your board page for the appropriate documentation . You can also give your feedback by sharing your experience on the Care Opinion website. To make a complaint, contact the feedback and complaints team at your local NHS health board. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. First published on 14 July 2017. Patient enquiries. Whistleblowing. After latest incident, Catholic education director says NHS has no right to interfere with the ‘moral code of Catholic schools’ NHS Greater Glasgow and Clyde has been critised for attempting to control what speakers Catholic schools invite. Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. You can make your complaint in person, by phone, by e-mail or in writing. Integration Joint Board Complaints Handling Procedure . Learn more about NHS24 complaints procedure. Find public health research, evidence, evaluations and resources. The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. We have a two-stage complaints procedure. Find out more. NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. Visit the Golden Jubilee National Hospital, Scottish Public Services Ombudsman (SPSO), Report a problem with a medicine or medical device. Learn more about NHS Dumfries & Galloway complaints procedure. The NHS board must tell you how to do this when they send you the final decision. Tell us your experience of our services, have your say, and more. If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). By continuing to use this site, you agree to our use of data collected is anonymised. We will always try to deal with your complaint … Learn more about NHS Ayrshire & Arran's complaints procedure. Scotland is now in temporary Lockdown. There are also 31 integration authorities which provide health and social care at a local level. Complaints about the NHS Board. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). Complaints _____29 Barriers to making complaints _____29 Health and Sport Committee ... session with the Cabinet Secretary for Health and Sport. Public Health Scotland Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people. NHS Tayside values your comments, good or bad, to help us improve the service. To leave feedback or make a complaint about an NHS Borders service, contact: The NHS Borders Chief Executive is responsible for the management of complaints. We have a two-stage complaints procedure. If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice. Turn cookies on or off, Coronavirus (COVID-19): what you need to know. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. If you have a … Learn more about NHS Lothian complaints procedure. Documents. Feedback and complaints Providing feedback; Patient rights; Frequently asked questions; Independent feedback services ; Contact Patient Relations; NHS Fife Annual Complaint Reports; We aim to provide the highest quality services possible by delivering safe, effective and person-centred care. There are also 31 integration authorities which provide health and social care at a local level. If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. Learn more about NHS Orkney complaints procedure. To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact: You can also submit feedback through NHS Ayrshire & Arran's feedback form. If your complaint is about VisitScotland. A TOTAL of 1,700 complaints relating to patients being discharged from hospitals have been made to Scottish health boards since 2014/15. The NHS board must tell you how to do this when they send you the final decision. We aim to resolve your complaint within five working days. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. Health boards are all accountable directly to the Scottish Parliament and this report considers the issues of staff, clinical and corporate governance in turn. NHS Greater Glasgow and Clyde is the largest health board in the UK. Guidance. Get In Touch / Get Involved. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. Thanks for taking to time to offer your feedback on our VisitScotland.org website. Any If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. The data presented includes response times, issues raised and outcomes. Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. And it may not be able to make a complaint, contact the feedback and complaints team at local., according to figures released by the Scottish public services Ombudsman ( SPSO,. 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